FEES, REBATES & POLICIES

Important Information

PRIVATE FEES

**NEW FEE CHANGES APPLY August 2025 These rates are effective 13/08/2025.
Payment in full is required on the day including NDIS self-managed funds
Medicare rebates available, please note we do not offer Bulk Billing services.


Private Service Description	Psychology	Occupational Therapy
Intake Consultation (60 min session/ 30 min file review/therapy planning)*	$349	$291
Subsequent Session (50 min & 10 documentation)*	$291	$242.50
Telephone/ Telehealth Consultation (per hour)*	$291	$242.50
Reports (per hour)	$291	$242.50
Case Conference (per hour plus travel)*	$291	$242.50
Summary/intervention recommendations to external providers	Billed in 15 minutes increments
Email correspondance	Billed in 15 minutes increments
Resource Development	Billed in 15 minutes increments
Internal Case Conference to the CWA Multi Disciplinary Team	Billed in 15 minutes increments per therapist
Clinical Supervision*	$291-318 inc GST	$250 inc GST
Group Clinical Supervision (min 4)	Upon request
Cancellation Fee outside of 2 full business days notice	$0
Cancellation Fee inside of 2 full business days prior to appointment	Full fee
*10% surcharge is applied for Saturday appointments	10%

Cancellation Policy

A full session fee will be charged if you do not attend your appointment and do not provide 2 full business days notice to cancel or reschedule your appointment. You will not be charged if you provide 2 full business days notice to cancel or reschedule your appointment.

Due to the high demand for therapy support, we encourage you to contact us to make appointment changes, as the appointment can be offered to others on our waiting list or needing urgent appointments. We appreciate your support with this.

Please call the support team on 9524 6491, email [email protected] or respond to your reminder to cancel the appointment or reschedule your appointment if needed. Thank you.

THIRD PARTY REBATES

Health Care Funds: Please contact your health care provider to obtain information about your rebate for services with your practitioner. A tax receipt will be provided to you at the end of your session to claim your rebate with your health care fund or we can use our HICAPS machine on site.

Medicare: You will be required to provide us with your Medicare and credit card details upon your initial booking with us. A deposit of $100 will be taken to secure your first appointment. At the end of your first session, you will be required to pay the balance. For clients who have a Mental Health Care Plan or an Enhanced Primary Care Plan, we will process your Medicare rebate on the day. There is a gap fee with all practitioners as Medicare does not cover all the fees.

We welcome NDIS clients who are either plan managed or self managed. Unfortunately, we are unable to provide services to agency managed clients as we are not a registered provider of the NDIA. Billing for NDIS is in alignment with the NDIS pricing arrangement. Billing is separate for session time, report writing, session notes and travel. For self managed clients, payment is required on the day, for plan managed clients we invoice your plan manager for payment.